Popped in asking if they had any walk in availability for shellac, young lad playing on his phone reluctantly got up to speak to me as his colleague was busy with a client. I asked the price then asked if he could do it now, he looked at the clock, looked at his phone, smiled and told me not really i said I have one in my village so if you cant its fine, then he said no sorry - they were still open, I wasnt informed of any appointments he had booked and I drive by ten minutes later to see him still playing on his phone! Either you want business or you dont! Clearly my money isnt good enough so therefore I wont be going back again. You may have only turned one appointment away due to your laziness but youve actually turned a customer away for life! As a business owner myself its just not what you do. I doubt this lad was the owner and Im sure the owner would be disgusted to hear of my experience, hence the review as I couldnt find an email address to notify management
I was horrified at the lack of service and care from this supposedly great establishment. Its come down a long way from where it once was, no longer caring or having any due consideration for its clientele.I was looking forward to having my nails done with the vision I had in mind, but the salon has no interest in discussing options or providing guidance on what would look good on me. My nails ended up looking like plastic and was done in a hurried manner without a chance for my feedback or due care.I had asked for a more square and oval shape at the tip but this was done very literally and it doesn't look at all natural, these therapists are supposedly professional, however this must be a self-proclaimed title as they are in no way on par with even the worst in the country. I am incredibly disappointed in their service and attitude and I would strongly advise people to avoid this place and choose a better, vibrant and warmer establishment to get their nails done.After calling them and getting them to remove the damage, they agreed to do it and refund the charge. However then proceeded to cut my finger which was bleeding due to their brash, hurried and and demeaning manner. This has definitely reinforced my decision to never return.
Booked on the day and seen only slightly late as they were very busy. The 5 people doing the nails were all polite and focussed on their customers. My gentleman was courteous and attentive and was clear on what I wanted. I was very happy with my nails and have at least 6 friends who have used this salon for years. The price was what I pay at my previous salon and I would happily use this one again.
Worst nails experience of my life!! Do not recommend going here! They have such rude customer service.. man was huffing and puffing in my face when I asked for nails to be shorter they just wanted to rush nails so they could fit more people in.. didnt give me a chance to even choose my colour and actually made my experience awful and not to even mention how they are so over priced!! all they did was laugh in my face when I complained!. do not go here!!!!!
Disgusting will never go again.Treated my daughter to her first set of nails, awful experience! The guy who was doing them kept squeezing and pinching my daughter's fingers, (she didn't tell me until he had finished ) he then kept pointing at me and talking to the other members of staff which made them all stare at me, I felt very uncomfortable indeed. They wouldn't listen to my daughter and what colour she wanted, so she just ended up getting what ever colour they put on. Then while she was in the drying process the lady checked her nails pressed on her nails and smudged every single one.of the nails, I tried to tell them but all seemed to not understand English. So I have had to go else where to remove all the nails. Waste of money and time. They are also more expensive then town shops but worse nails and customer service will Never use again
Glamour Nails is a UK Beauty Salon based in Syston, East Midlands. Glamour Nails is located at 1118 Melton Rd, Syston, Leicester LE7 2HA, UK.
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